Tier 2 Help Desk Business Analyst (contracting / 1102) - Remote Eligible

Business Analyst For Nasa Contract Management System

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We are seeking a highly motivated and detail-oriented Business Analyst with a strong background in federal contracting and acquisition (1102 series) to support the NASA Contract Management System (NCMS). This position will provide tier 2 help desk support and functional expertise to ensure efficient operation and continuous improvement of NASA's acquisition systems. The ideal candidate will have hands-on experience with Procurement for Public Sector (PPS) and SAP ECC, as well as a solid understanding of NASA Office of Procurement policies and procedures. This role requires strong analytical skills, a deep understanding of federal acquisition processes, and the ability to work collaboratively with technical and functional stakeholders in an Agile environment.

• Provide Tier 2 help desk support for the NASA Contract Management System (NCMS), resolving functional and system-related issues.

• Serve as a subject matter expert (SME) on NASA procurement policies, business processes, and federal acquisition regulations.

• Collaborate with NASA procurement personnel, developers, product owners, and system administrators to define, document, and validate functional requirements.

• Analyze business needs and translate them into system specifications, enhancement requests, or configuration updates.

• Develop and maintain process documentation and functional support materials.

• Identify opportunities to streamline procurement processes and improve system usability and compliance.

• Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.

• Support user acceptance testing (UAT) to ensure system functionality meets user and business requirements.

• Track and manage issues and requests through established help desk and change management systems.

Minimum Required Qualifications:

• Experience working in or supporting a federal acquisition/contracting environment (1102 series or equivalent).
• Experience with Procurement for Public Sector (PPS).
• Experience with SAP ECC.
• Experience working with NASA Office of Procurement processes and systems.
• Strong understanding of the federal procurement lifecycle, including pre-award, award, and post-award activities.
• Knowledge of FAR and NASA FAR Supplement (NFS).
• Proven experience gathering and documenting business and functional requirements.

Highly Desirable Qualifications:

• Hands-on experience with federal acquisition systems such as NCMS, PRISM, Appian, or similar tools.
• Experience creating and managing user stories, acceptance criteria, and functional documentation.
• Familiarity with business process reengineering and digital transformation efforts within federal agencies.
• Experience supporting geographically dispersed or remote teams.
• Experience supporting enterprise systems in an Agile development or support environment.

Preferred Skills and Attributes:

• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong written and verbal communication abilities, including stakeholder facilitation and technical writing.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Self-motivated and proactive, with a commitment to continuous learning and improvement.

EDUCATION: Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or a related technical discipline.