View All Jobs 31804
Tier 1 Help Desk Specialist
Provide timely technical support to ensure client system functionality and satisfaction
Tullahoma, Tennessee, United States
Entry Level
1 week ago
Clearance Jobs
Connects security-cleared professionals with employers seeking candidates for defense, intelligence, and government contracting roles.
154 Similar Jobs at Clearance Jobs
Tier 1 Help Desk Specialist
BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.
Responsibilities:
- Implement a broad set of technologies.
- Handle phone and email support requests as an advocate for the resolution of client issues.
- Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
- Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems.
- Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
- Write or revise user training documents and procedures.
- Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking, and other related technologies.
Qualifications:
- Associate degree in computer science or related field
- Proficient working knowledge of computer systems, hardware, and software
- Proof of:
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
- Must have an active Secret clearance or the ability to obtain one
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
About Clearance Jobs
Connects security-cleared professionals with employers seeking candidates for defense, intelligence, and government contracting roles.