Technical Support Specialist (O&M Junior)

Technical Support Specialist (O&M Support, Jr)

ASRC Federal is seeking a Technical Support Specialist to support an upcoming contract in Reston, VA. Location: Reston, VA (Hybrid-primarily onsite) Clearance: Public Trust - successful complete a government background investigation

Summary: We are looking for a motivated and customer-focused Technical Support Specialist to join our help desk team. This role is ideal for early-career professionals who are passionate about solving technical problems and delivering exceptional support experiences. You'll play a key role in resolving software and hardware issues, assisting users, and maintaining internal systems and documentation.

Key Responsibilities:

• Resolve technical issues in a call center or help desk environment, ensuring timely and satisfactory outcomes for end users.
• Provide support for software and hardware installation, usage, and training.
• Apply customer service expertise and technical knowledge to troubleshoot and resolve user problems.
• Document internal procedures and maintain accurate records of support activities.
• Assist with onboarding new users, including setup and orientation.
• Support inventory management of equipment, software, and software licenses.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; additional work experience in lieu of a degree.
• 0-2 years of experience in technical support or a related role, or an equivalent combination of education and experience.
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with common operating systems, software applications, and hardware components.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.