Technical Support Specialist - Rescue 21 Communications Systems

Technical Support Specialist - Rescue 21 Communications Systems

Support the Rescue 21 System, the U.S. Coast Guard's maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
• Diagnose and resolve complex issues related to electromechanical equipment, software applications, and networked/wireless systems.
• Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
• Escalate unresolved issues to engineering teams, reporting software bugs or design/reliability problems.
• Provide support to field engineers, technicians, and internal teams, including troubleshooting and debugging support.
• Participate in installation, configuration, and end-user training for Rescue 21 systems.
• Ensure all repair and support activities align with customer quality standards and company procedures.
• Interface directly with highly technical end users and government customers in mission-critical environments.
• Manage technical service delivery and issue resolution for customer programs and system deployments.

Qualifications:

• U.S. Citizenship is required by Federal Law
• Associate's degree or equivalent, plus a minimum of 3 years of relevant experience in IT systems, customer technical support, or electronics.
• Active DoD Secret clearance required at time of hire.
• CompTIA Security+ (Sec+) or equivalent IAT Level II certification required at time of hire.
• Proficient in network and IT systems management, Windows troubleshooting, and software administration.
• Hands-on experience with SQL Server and database support, Windows Active Directory tools, Microsoft Terminal Server, HBSS, Anti-Virus, and network monitoring tools.
• Oracle CRM, CA Spectrum One Click, and asset management software.
• Strong knowledge of failure analysis and root cause reporting in technical environments.
• Experience supporting DoD or DHS systems preferred.
• Excellent judgment in applying troubleshooting techniques and working independently on complex issues.

Preferred Qualifications:

• Military background, technical college education, or equivalent IT-related training.
• Experience in direct customer service and high-tempo mission-critical operations.

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Final position level and pay will be based on experience.

To apply, send resume to resumes@moseleytechnical.com

For more active job openings: https://careers.moseleytechnical.com/jobs

For more information about Moseley visit: http://www.moseleytechnical.com/about-us/