Technical Support (network Operations / NOC) / Associate Network Jobs
Clearance Jobs
Job Title
Technical Support (Network Operations / NOC) / Associate Network Engineer
Location
Cary, NC
Work Schedule
Hybrid 3 days onsite in a week (Tue, Wed, Thurs) and 2 days WFH (Mon and Fri).
Position Requirements
Note: Position requires eligibility for Public Trust clearance. Be part of a 24/7/365 operation support.
Responsibilities
Serve as the frontline expert for incoming customer service calls, performing in-depth diagnostics and troubleshooting of technical issues. Escalate critical issues to management or specialized support teams to ensure rapid resolution and minimize customer downtime. Maintain continuous, transparent communication with customers, providing timely updates on ticket status, resolution timelines, and outcomes.
Required Experience
7 years' experience in technical support, customer service, or service desk operations. Proven ability to diagnose, troubleshoot, and resolve technical issues in real time. Exceptional communication and customer relationship management skills. Flexibility to work across three primary shifts (Day, Swing, Midnight) as needed after training.