Service Desk Technician

Service Desk Technician

The Multi-Domain Solutions (MDS) division at Leidos is seeking a Service Desk Technician who serves as the first point of contact for facility-related service requests, providing frontline support for building maintenance issues, service scheduling, and space management inquiries. This role plays a key part in ensuring smooth building operations by coordinating with internal teams, technicians, vendors, and building managers to resolve requests efficiently and maintain a safe, functional environment.

Primary Responsibilities

• Respond to and process incoming facility service requests, work orders, and general inquiries via phone, email, or service management systems.
• Provide support for maintenance-related issues including custodial, HVAC, electrical, plumbing, and general repairs.
• Coordinate with internal technicians, external vendors, and building managers to ensure timely and accurate resolution of service tickets.
• Maintain detailed records of service activities, preventive maintenance schedules, and facility asset information.
• Provide regular status updates to requesters and escalate urgent or unresolved issues as needed.
• Support facilities operations such as building access requests, conference room setups, and move coordination.
• Assist in the creation of reports and performance metrics related to service level agreements (SLAs).
• Ensure adherence to safety, security, and operational standards during all service desk activities.
• Monitor and respond to facility service requests submitted via phone, email, or a Computerized Maintenance Management System (CMMS) such as SAP, Maximo, Archibus, or TRIRIGA. Create, assign, and track work orders for maintenance.

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent required; associate degree or certification in facilities management, construction, or a related field preferred.
• 4+ years of relevant experience in facilities operations, building maintenance, or project coordination.
• Demonstrated experience in Facility Management, including daily operations, preventive maintenance, and space utilization.
• Basic knowledge of Building Codes, Safety Standards, and compliance regulations.
• Experience with Routine Maintenance, Facility Maintenance, and oversight of key infrastructure systems (e.g., HVAC, plumbing).
• Strong organizational and communication skills, with the ability to coordinate tasks across multiple internal and external stakeholders.
• Working knowledge of Vendor Management and service contract administration.
• Proficiency with Microsoft Office and facility management software (e.g., CMMS or equivalent systems).

Preferred Qualifications

• Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field. Additional years of experience can be considered in lieu of degree.
• 6+ years of progressive experience in facilities planning and operations across multiple sites or complex environments.
• Demonstrated success in Project Management, including Project Planning, Project Scheduling, and execution of space allocation or construction projects.
• Experience with Contract Management, including negotiation, execution, and oversight of service-level agreements.
• Proven ability to develop and implement long-range space planning strategies aligned with organizational growth and operational needs.
• Familiarity with HVAC Systems, Plumbing, and other critical building infrastructure components.
• Knowledge of Workforce Planning and collaboration with HR or department leads for space/resource forecasting.
• Budget management experience, including cost control, financial forecasting, and identifying cost-saving opportunities.
• Strong interpersonal skills for providing counsel to internal leadership and managing vendor or contractor relationships.

At Leidos, we don't want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in.