Service Desk Technician

Service Desk Specialist

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

Leidos has an exciting opportunity for a Service Desk Specialist in Mons, Belgium. As a Service Desk Specialist, you will provide Tier I and II support to include at a minimum the management and support of incident tickets, service requests, change requests, and identity management requests (public key infrastructure and centralized directory registrar related) for both on-site and off-site personnel.

Primary Responsibilities:

• Provide Tier I/Tier II contact and incident resolution to customers with hardware, software and application problems.
• Perform desktop installation and basic cabling.
• Fill desktop systems management responsibilities involving account monitoring, security, OS installation and other local area system administration related functions.
• Perform systems administration of desktop and server systems connected to LANS and WANS.
• Document incident resolution procedures and standard operating procedures.
• Maintain documentation of incident status in incident database tools.
• Contribute to the integrity of the operating systems, planning for and responding to service outages and other problems, and the development of operating scripts as needed to support activities.
• Participate in organizations change management process.
• Analyze and resolve network, hardware, and software problems.
• Load cryptographic keys and perform troubleshooting on various types of hardware and software.

Basic Qualification:

• High School diploma or equivalent and 5+ years of prior relevant experience.
• Active DoD TS/SCI security clearance.
• Large enterprise-level IT experience in supporting multiple operating systems and environments.
• Active DOD 8570.01 IAT II Baseline certification, Comptia Security+ CE or higher, or the ability to obtain within 30 days of start date.
• Ability to obtain Belgium SOFA work status approval.
• Valid US passport.

Preferred Qualifications:

• Team management experience.
• ITIL V3 Certifications.
• Active DOD 8570.01 IAT II Baseline certification, COMPTIA Security+ CE or higher.
• Computing environment certification relative to the position (MCITP Windows 8 or higher).