Service Desk Support, Mid

Service Desk Support, Mid

Kforce has a client that is seeking a Service Desk Support, Mid in Huntsville, AL. Duties include:

Provides support to end users on a variety of issues

Identifies, researches, and resolves technical problems

Responds to telephone calls, email, and personnel requests for technical support

Documents, tracks, and monitors the problem to ensure a timely resolution

Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately

These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems

Bachelor's degree in related field or in lieu of degree 4 additional years of experience

6 years of experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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group id: kforcecx

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