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Service Desk Manager
Manage and improve support processes for federal IT service desk operations
Mississippi, United States
Mid-Level
$110,000
– 130,000
USD / year
1 week ago
Clearance Jobs
A job board and career resource for professionals with federal security clearances seeking employment in defense and intelligence industries.
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Service Desk Manager
Zachary Piper Solutions is seeking a Service Desk Manager to join a federal government contract located at Stennis Space Center, Mississippi. The Service Desk Manager will manage the performance and day to day operations of Level 1 and 2 services and ensure expected customer service levels are met.
Responsibilities include:
- Oversee 100% of the requests, incidents and problems.
- Manage and coordinate urgent and complicated support issues.
- Act as escalation point for all requests and incidents.
- Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
- Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities.
Qualifications:
- Bachelor's Degree or higher
- 3-5 years' experience in IT service desk environment
- Help Desk Institute (HDI) or Service Desk Institute (SDI) certification
- ITIL certification
- Secret Clearance
Compensation: Salary Range: $110,000 - $130,000+ depending on experience. Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays. Must be eligible to work in the United States and pass a background check.
Location: 100% onsite in Stennis Space Center, MS
Service Desk Manager
Mississippi, United States
$110,000
– 130,000
USD / year
Technical Support
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