Service Desk Manager

Service Desk Manager

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Desk Manager for a full-time position.

Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Minimum qualifications:

• Associates degree or equivalent experience.
• At least 5 years' experience managing an IT service desk.
• Strong demonstrated leadership abilities.
• Experience researching and developing employee training and performance improvement plans.
• Strong working knowledge of desktop and laptop hardware and peripherals.
• Strong knowledge of Windows 10, and OSX operating systems and common office applications.
• Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
• Excellent proven written and verbal communication skills.
• Strong problem solving and research skills.
• COMPTIA A+ certification.
• Information Technology Infrastructure Library (ITIL) v4 Foundations certification.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn more about our benefits and culture!