Senior Field Support Technician

Senior Field Support Technician

Mantech seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Lima, Peru. Responsibilities include but are not limited to:

• Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance to end users and Junior Technicians.
• Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
• Mentors Junior Technicians by providing direction and support for their professional development.

Minimum Qualifications:

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
• 7+ years of experience with 5+ years of position-specific relevant experience.
• Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
• Experience with cybersecurity tools and best practices.
• Experience with end-user device support (desktops, laptops, mobile devices).
• CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

Desired Qualifications:

• Bachelor's degree in information technology, computer science, or a related field.
• Experience working in a managed services environment.
• Experience with cloud technologies (e.g., AWS, Azure).
• Experience with scripting and automation tools.
• Experience with advanced cybersecurity incident response and server administration and virtualization.
• Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.