Remote Support Technician, Journeyman Jobs

Remote Support Technician

Position Description: CGI Federal has an exciting opportunity for a Remote Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues, guide users through solutions, and perform system updates. Strong communication and problem-solving skills are essential, as is the ability to work independently and manage time effectively. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in USA VA Arlington, however, a hybrid working model is acceptable. MUST live within a 50-mile radius of the Bollston area, Virginia.

Your future duties and responsibilities:

• Troubleshooting: Diagnose and resolve technical issues related to hardware, software, networks, and system access remotely.
• Remote Assistance: Provide support via phone, email, chat, or remote desktop software.
• User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools.
• System Maintenance: Perform system updates, software installations, and other maintenance tasks remotely.
• Documentation: Maintain detailed records of issues, solutions, and user interactions.
• Collaboration: Work with other IT teams to resolve complex issues or escalate problems as needed.
• Knowledge Base Updates: Contribute to and maintain a knowledge base of common issues and solutions.

Required qualifications to be successful in this role:

• MUST live within a 50-mile radius of the Bollston area, Virginia
• Education and/or Experience: Bachelor's degree and/or 0 to 2 years of experience
• Security Clearance: Able to Obtain and maintain a TS/SCI with Poly, active TS/SCI with Poly highly desired
• Technical Skills: Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
• Communication Skills: Excellent written and verbal communication skills, as well as strong interpersonal skills.
• Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Self-Motivation and Time Management: Ability to work independently, manage time effectively, and prioritize tasks.
• Customer Service: Ability to provide excellent customer service and maintain positive relationships with users.
• Experience: Experience with cloud collaboration tools, VPNs, and endpoint management platforms is often preferred.

Compensation: A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $150,000.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...