Quality Assurance Help Desk Analyst

Quality Assurance Help Desk Analyst

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.

Great Hill Solutions is seeking a highly motivated Quality Assurance Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be based in our customers Patuxent River, MD on a rotational first and second shift. This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 2 level.

Roles and Responsibilities include, but are not limited to:

• Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.
• Familiar with Dassault based products (Cameo, Teamwork Cloud).
• Track User Trouble Tickets and communicate with users the status and resolution of submitted tickets.
• Users may report issues such as 'bugs', outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature.
• Assist the Tier help desk lead with user meetings to communicate the status of LIFT ecosystem.
• Conduct scheduled status system checks to ecosystem and maintain logs.
• Report to leadership the status and timeframes to acknowledge and resolve tickets.

Basic Qualifications:

• Ability to attain Secret Clearance required
• Ability to work on site - no remote/hybrid scheduling
• Experience utilizing CAMEO, Teamwork Cloud, or other MBSE software tools.
• Excellent verbal and written communication skills
• Strong interpersonal and leadership skills
• Excellent organizational skills
• Excellent time management skills with proven ability to meet deadlines
• Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)

Desired Skills:

• Bachelor's Degree in related discipline and 3+ years of relevant experience
• Active Secret
• DoD and NavAir experience

Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is: $60,000 - $80,000 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.