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Operations Center Support Technician
Coordinate 24x7 operations to monitor data transfer and manage ticket workflows end-to-end
San Antonio, Texas, United States
Junior
3 days ago
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Operations Center Support Technician
MANTECH seeks a motivated, career and customer-oriented Operations Center Support Technician to join our team in San Antonio, Texas. This is a 24x7 watch-floor position with rotating shifts that can vary between 10-12 hours. Ability to support rotational schedule to include day, mid and night shifts is a requirement.
Responsibilities include, but are not limited to:
- Review, assign, reconcile and support the transfer of data throughout their lifecycle.
- Provide technical assistance and telephonic support for monitoring to Intel Customers.
- Help provide support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Minimum Qualifications:
- Bachelor's degree in a technical discipline from an accredited college or university; an additional 5 years of related experience might be substituted for a degree.
- 2+ years of Information Technology experience supporting a help desk environment
- Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
- 5+ years of related experience supporting a help desk environment.
- IAT Level II certification.
Clearance Requirements:
- Must have a current/active Top Secret/SCI with Polygraph
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication.
Operations Center Support Technician
San Antonio, Texas, United States
Technical Support
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Connects security-cleared professionals with employers seeking candidates for defense, intelligence, and government contracting roles.