Operations 24x7 Support Technician

IT Operations Support Technician

Step into the heart of a 24x7 mission-critical IT Operations environment. As an IT Operations Support Technician on our around-the-clock operations team, you'll be the first to respond when the enterprise needs you most. You'll keep networks, systems, and applications stable and healthy-using your technical instincts, situational awareness, and command of monitoring tools to maintain uptime and protect performance in real time. Shift Schedule: Day Shift - Wednesday (alternating) through Saturday, 0530-1730 ET

What You Will Do

Stay Ahead of the Mission

• Maintain full visibility into the enterprise environment: what's healthy, what's changing, and what needs attention.
• Apply operational intelligence to connect technical events to mission impact-and raise flags early to prevent bigger issues.

Be the First Line of Defense

• Monitor infrastructure, applications, and services across a hybrid environment, responding quickly to alerts and anomalies.
• Conduct first-line triage, validate alerts, distinguish symptoms from root causes, and assess scope and impact.

Turn Data Into Insight

• Use logs, monitoring tools, and dashboards to identify patterns, recurring issues, or early signs of degradation-before they become outages.
• Correlate events across systems to spot performance anomalies and emerging risks.

Own the Incident Lifecycle

• Open, track, and drive tickets from start to finish, collaborating closely with Tier 2 and Tier 3 teams.
• Deliver calm, factual, mission-focused communication during incidents and planned changes.
• Execute standard operating procedures and coordinate authorized outages and planned maintenance.
• Maintain clean, clear documentation-ensuring seamless handoffs and full situational awareness for the next shift.

Why This Role Matters

This is real-time operations at enterprise scale. Your decisions and communications directly influence uptime, performance, and mission success. If you thrive in fast-paced environments, stay steady under pressure, and love turning data into decisive action, this role opens the door to a long-term IT Operations career-leading to senior, principal, and leadership opportunities as you grow.

What You Bring

Experience

• 3+ years in IT operations, NOC support, systems administration, or related technical roles.
• Working knowledge of Windows and Linux server administration, plus a solid grasp of networking, storage, and virtualization concepts.
• Experience with monitoring/logging tools (SolarWinds, Splunk, Nagios, BMC, etc.).
• Familiarity with ITSM platforms such as ServiceNow, including ticket lifecycle management.

Operational Strengths

• Understanding of ITIL incident, event, and change management fundamentals.
• Ability to work on a shift schedule (including nights, weekends, and holidays when needed).
• Strong documentation habits and commitment to clean ticket hygiene and smooth shift turnover.

Soft Skills & Credentials

• Clear, calm, concise communication-even under pressure.
• Team-oriented, coachable, service-minded mindset.
• DoD 8140 IAT Level II (or ability to obtain).
• Top Secret/SCI clearance (active).

Why D2 Consulting?

At D2, your work directly contributes to national security, and your professional growth is just as important as the mission. You'll collaborate with a close-knit, supportive team in a fast-moving 24x7 environment where your contributions are recognized and rewarded.

Additional Information

• All your information will be kept confidential according to appropriate guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $122k-132k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!