On - site Support Lead

On-Site Support Lead

Join the Leidos Digital Modernization (DigiMod) team in accelerating information technology in a changing world where we make a difference by modernizing critical networks for our government and commercial customers. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Are you ready to challenge yourself with an organization that encourages and supports career growth on an enterprise-wide scale? Your greatest work is ahead! We are in search of an On-Site Support Lead to join our Air Force Enterprise IT as a Service (EITaaS) Base Infrastructure Modernization (BIM) program. As an On-Site Support Lead, you will serve as the primary Point of Contact (POC) for the Space Force's base operations and technical teams. The On-Site Support Lead will interface daily with multiple system owners, engineers, and technical teams to ensure that customer-specific requirements are translated into solutions that meet the customer's mission needs. This position is responsible for providing expertise and guidance for base operations as well as support for LAN infrastructure and system modernization. The position requires both technical, hands-on networking skills as well as strong leadership and communication. The On-Site Support Lead will also support deployment of modernized IT capabilities and be responsible for overseeing the transformation of Leidos modernized enterprise solutions into base operations. Qualified candidates will have a strong technical background sufficient to understand the government's requirements, and work closely with the government and Leidos leadership to facilitate effective planning and accomplishment of mission objectives in a timely manner. In addition to developing solutions, you will help the government customer understand the value and benefits of the Leidos solution, explain technical capabilities, features, and transformation strategies and engage in proof of concepts.

Primary Responsibilities:

• Engage the client, where applicable, in the base operations process to ensure mission requirements are met
• Review new and existing SOPs for compliance with mission and operations requirements
• Provide technical guidance and recommendations to the Space Force Customer and Leidos operations teams
• Document and communicate requirements to the Leidos engineering team
• Participate in testing to ensure requirements are adequately met
• Facilitate training of the operations team on newly deployed equipment
• Attend team lead sessions and act as a conduit with the program leadership team
• Support the project lifecycle for infrastructure and technology changes, with emphasis on operational impacts
• Collaborate using information and knowledge sharing networks and professional relationships to achieve common goals
• Lead a team of Leidos employees and sub-contractors. Responsible for defining the team's direction and ensuring that individual and team goals align with the organization and customer mission
• Provide guidance, support, and resources to help team members succeed and feel motivated to contribute their best work
• Foster an environment of employee growth and development, promoting continuous learning and provide opportunities for skill enhancement
• Responsible for team staffing activities, as well as addressing performance concerns, resolving disputes or disagreements within the team

Basic Qualifications:

• Bachelors Degree in Information Technology or a closely related field and at least 8+ years of prior network engineering experience or Masters with at least 6+ years of prior network engineering experience.
• Additional years of experience may be accepted in lieu of degree
• Experience leading information systems and network operations teams
• Must have strong problem-solving, analytical, communication and people skills
• Demonstrate poise and ability to act calmly and competently in high-pressure, high-stress situations.
• Must have experience in operation of large communications networks.
• Experience in analysis and the ability to generate reports using various tools is required.
• Must have an active Secret security clearance and be a US Citizen.
• Must possess or be willing to obtain one of the following certifications within 60 days:
• SecurityX / CASP+
• CCNA
• CCNP Security
• CCSP
• GCED
• GCIA
• GCLD
• GDSA
• GFACT

Preferred Experience:

• Demonstrated experience with an Air Force or Space Force Customer, and/or prior military experience
• Prior technical roles within similar organizations with growing duties and responsibilities

Clearance Required: Must be a US Citizen and have an active Secret clearance.