National Customer Service Specialist - Monday - friday, 11:00 AM -

Join Our Team As A National Customer Service Specialist

MBA CSi is seeking a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records. If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You'll Do:

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We're Looking For:

• Experience: 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
• Technical Skills: Advanced proficiency in MS Excel, Access, and CSV files. Familiarity with MS Teams.
• Strong communication, multitasking, and problem-solving abilities.
• A proactive and adaptable mindset with the ability to work under pressure.

Additional Details:

• Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
• Schedule: Monday-Friday, 11:00 AM - 7:30 PM CT.
• Position Type: Non-exempt, 40-hour workweek.
• Background Requirements: Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance.

Why Join MBA CSi? At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence. Take the next step in your career and apply today! "MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply." EOE - Minority/ Female/ Veteran/ Disabled