Mobile Device Support Technician - Journeyman

Journeyman Mobile Device Technician

TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for clients. We value our team, offering work-life balance, excellent benefits, and career growth. Join us and immerse yourself in a rewarding experience like no other. We are seeking a skilled Journeyman Mobile Device Technician to support mobile device management and operations PHNSY. The ideal candidate will have hands-on experience configuring, troubleshooting, and maintaining mobile devices in a secure environment. This position requires the ability to work independently and collaboratively, providing technical support while ensuring compliance with DoD cybersecurity and mobile device security policies.

• Configure, deploy, and maintain mobile devices including smartphones, tablets, and secure communications equipment.

• Manage device enrollment, provisioning, and updates through Mobile Device Management (MDM) platforms (such as Intune, AirWatch, or MobileIron).

• Troubleshoot hardware, software, and connectivity issues related to mobile devices.

• Apply and enforce DoD security policies, STIGs, and encryption requirements for mobile devices.

• Support user requests including device setup, application support, and account troubleshooting.

• Perform diagnostics, repairs, and software updates to maintain operational readiness.

• Maintain asset accountability, tracking, and reporting for all mobile devices.

• Coordinate with cybersecurity teams to remediate vulnerabilities and support compliance audits.

• Provide end-user training on mobile device policies, procedures, and security practices.

• Active DoD Secret clearance (minimum).

• Current CompTIA Security+ certification.

• 3-5 years of experience in mobile device support, IT helpdesk, or related technical role.

• Knowledge of MDM platforms, mobile OS (iOS, Android), and secure configurations.

• Experience with DoD or other federal IT environments preferred.

• Familiarity with networking basics (Wi-Fi, VPN, certificates) and device security hardening.

• Experience with DISA STIGs and DoD IA controls preferred.

• Knowledge of Active Directory, Exchange, and PKI certificate management.

• ITIL or other IT service management framework knowledge.

• Excellent problem-solving and communication skills.

This position requires the ability to obtain and maintain a U.S. government security clearance. Candidates must be eligible for a background investigation.