Mid - level Help Desk Support Technician Jobs

Mid-Level Help Desk Support Technician

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.

Responsibilities

• Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
• Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
• Other duties as assigned.

Qualifications

• Associate degree from an accredited institution with 3+ years of experience OR
• Bachelor's degree (preferred)
• High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
• CompTIA Certification A+, Network+, or Security+
• Secret clearance required

Knowledge, Skills, and Abilities:

• Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
• Techniques for diagnosing and resolving hardware, software, and network issues.
• Familiarity with installing and configuring PCs, printers, OS, and application software.
• Basics of antivirus, firewalls, and data protection.
• Ability to identify and fix hardware, software, and network issues.
• Strong communication skills for helping users, both remotely and in person.
• Hands-on skills to set up and configure PCs, peripherals, and software.
• Analytical thinking for quick and effective issue resolution.
• Ability to prioritize tasks and manage multiple support requests.
• Quick learner in new technologies and systems.
• Careful installation, configuration, and documentation to avoid errors.
• Ability to explain technical processes in a simple, user-friendly way.
• Managing multiple technical issues simultaneously without loss of quality.