Journeyman Help Desk Network Specialist

Journeyman Help Desk Network Specialist

SOSi is seeking a highly qualified Journeyman Help Desk Network Specialist to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).

Essential Job Duties:

• Provide Help Desk support to respond to or resolve network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Must uphold the highest standards of technical support, adhering to Help Desk procedures and policies, and contributing to operational efficiency.

Minimum Requirements:

• Bachelor's degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
• Required DCWF 411 Certifications: Security + or Network + or A+
• An active in scope Secret security clearance.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Demonstrated ability to effectively communicate with internal and external stakeholders.
• Proven support experience, assisting contractor management with various tasks and projects.
• Demonstrated history of discretion, independent judgment, and self-direction.

Work Environment:

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 - 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

Working at SOSi: All interested individuals will receive consideration and will not be discriminated against for any reason.