IT Support Technician - Remote Eligible

IT Support Technician

We question. We listen. We adapt. Be honest. Be pragmatic. Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including Boston, MA, Colorado Springs, CO, San Antonio, TX, and St. Louis, MO. Born out of the Department of Defense's software factory ecosystem, Omni has rapidly distinguished itself by delivering both mission-critical and enterprise solutions that enhance the technological capabilities of the federal government. With a focus on areas such as Command and Control, Cybersecurity, Space, Geospatial, and Modeling & Simulation, Omni leverages cutting-edge commercial technology tailored to government objectives, improving mission performance and delivering transformative outcomes for the Department of Defense (DoD), Intelligence Community (IC), and their end-users. The company's innovative approach is backed by its Omni Labs and SBIR Innovation centers, where they develop advanced platforms and tools in data mesh, secure connectivity, and intelligent automation.

We are seeking a strong IT support professional to support implementation teams and work closely with analysts to train and mentor users/operators on a DoD Platform. We are looking for passionate candidates to help solve cutting edge complex problems for our customer by collaborating across a global enterprise of users.

Position Description (What You Will Do)

• Provide desk-side training for analysts
• Train analysts/operators in a classroom setting
• Embed with user groups to deeply understand workflows
• Proactively develop relationships with users at the customer site and surface use case gaps
• Build initial dashboard products and assist users with building questions
• Remain current and up to date on the latest platform features and capabilities
• Staff the Help Desk by responding to user requests and working with the team to troubleshoot issues.
• Provide timely and detailed feedback to the engineering team about the product
• Consistently communicate product or user issues to the team
• Perform other duties as assigned

Requirements

• 3+ years of experience in Information Technology or IT Support roles
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
• Ability to work independently and as part of a team
• Ability to travel domestically and internationally 25% of the time if needed
• Prior experience with specialized platforms
• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.

Nice to Have

• Military/Special Operations/Law Enforcement experience is highly preferred.
• Experience briefing high-level military stakeholders is highly preferred.

Our team is always hungry for more - more knowledge, more problem solving, more growth, more innovation, and, ultimately, customer success. This hunger and hustle fuel our determination to excel in everything we do. It's not just about meeting established goals; it's about exceeding them. We take immense pride in applying our expertise in cutting-edge technologies and our ability to adapt to emerging trends directly to the users in the field, as our nation's protectors deserve nothing less.