IT Support Specialist

IT Security Support Technician

Agile Defense is seeking an IT Security Support Technician for a temporary assignment (up to 6 months) to support the information system security and VTC requirements ensuring AMC-wide SCIFs meet Defense Intelligence Agency (DIA) regulations and policies regarding IA, Cybersecurity and Incident Response. The information security support personnel assists in the management, scheduling, verifying and monitoring of JWICS VTCs and IT equipment. The VTC support involves de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate. The IT Support effort involves managing the physical endpoint components of the infrastructure. This includes the computers, printers, VTCs, monitors, and peripheral devices. The candidate shall assist and coordinate with GISA and HQ AMC personnel regarding network devices such as switches, routers, and Taclanes for the entirety of their life cycle. This includes managing the request and approval process, projecting replacement equipment procurement and associated costs, life cycle management, redeployment, warranties and disposal management.

Job duties and responsibilities include:

• Ensuring continued access to the JWICS computer network to include: resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
• Providing weekly and monthly briefings or reports containing status of tasks and performance metrics.
• Establishing, maintaining and collecting, the Command Cybersecurity Standard Operating Procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs), and updating annually.
• Establishing and continuously maintaining content management for the command Cybersecurity portal site where all key Cybersecurity products/technical documentation, briefings, and schedules are organized and posted.
• Assessing Plan of Action and Milestones (POA&M) individual corrective action implementation for demonstration that security controls have been implemented correctly and effectively, validating corrective action and/or mitigating factors.
• Collaborating with the GISA Cybersecurity team to identify, fix, and provide information regarding resolving vulnerabilities, and computer incidents.
• Performing content and document management activities to include configuring & managing document check-in/out, version history, document sets, content organizer rules, metadata to facilitate categorization, classification, & organization, permission constructs to control access to content, document review and approval processes, and document publication and disposition for all applicable SharePoint sites.
• Providing continuous support to the design, development, maintenance, and administration of the CONOPS data repository and slide decks for use as the basis for ongoing reporting and briefings.
• Providing accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC and (2) SCIFS at HQ CECOM.
• Responsible for daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, problem resolution and configuring rooms to meet requirements for scheduled conferences.
• Performing troubleshooting of VTC and conference room equipment and executes repair or initiates trouble ticket to the appropriate office for support of components and connections external to the site VTC system.
• Performing routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity.
• Travel AMC-wide to conduct end point system VTC installations (as needed).
• Providing basic user VTC training on all JWICS VTC equipment and processes. Can be on hands or can be via written documentation.
• Providing daily updates via spreadsheet or individual communication.
• Providing weekly status updates via Weekly Activities Report (WAR).
• Conducting a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization's VTC baseline.
• Troubleshooting, diagnosing and resolving issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment.
• Ensuring system connectivity from AMC G2 sites to the JWICS network including, but not limited to, verification that ports are active and tracing of fiber from switch panel to the customer's desk floor box.
• Ensuring proper labeling and documentation of all network and IT equipment.
• Supporting the design and reorganization of user's office space to meet their technology needs such as set up of IT systems to ensure appropriate separation and placement of cables and equipment.
• Assisting in troubleshooting circuits, switch, router, and taclane issues.
• Co-ordinating, documenting, tracking and sustaining IT equipment disposition per government direction, to include process and procedures and SOP creation.
• Building and/or updating monthly equipment trackers for AMC SCIF locations to include data for use in budget planning and life cycle refresh/replacement.
• Participating in the sustainment of Network equipment to include wiring, switches, routers, and taclane devices per government direction.
• Responsible for Workstation hard drive imaging and cross domain transfers per JWICS Branch Chief direction.
• Conducting and providing monthly reports on accomplishments, planned activities, problem areas, and program management to the responsible HQ AMC JWICS Branch Chief.
• Providing monthly reports on the number and type of assets received or turned-in to the responsible HQ AMC JWICS Branch Chief. Conducting monthly comparison of IT assets lists and de-conflict if necessary.
• Providing monthly reports on the number and types of assets needing to be replaced and the estimated replacement costs, if requested, to the responsible HQ AMC JWICS Branch Chief.
• Managing and keeping the organization's IT System warranties accurate and current IAW each organization's processes.
• Providing monthly updates to AMC JWICS information technology hardware configuration standards.
• Working with the Government IT representatives and GISA Cybersecurity team to assist, identify, and provide information regarding resolving vulnerabilities, and computer incidents and produce a trend analysis report outlining results of monthly monitoring activities.
• Performing activities used for the development of plans, processes, and procedures to minimize impacts from events with the potential to disrupt mission essential functions by identifying and mitigating threats, vulnerabilities, and risks, provided such access is allowed/provided and/or information is provided by the infrastructure/hosting environment provider.
• Creating and updating training materials when required by corrective, preventive or adaptive maintenance activities that change the Deployed and Operational Production Baseline.
• Reporting daily any equipment failures to the JWICS Branch Chief so that an external vendor may be contacted for repair as needed. The Contractor should be familiar with the latest Microsoft Windows OS installed on the Government assets.
• Coordinating with JWICS Branch Chief to train end-users on developed solutions leveraging available and necessary technologies. The training can be provided either face to face or video teleconference.
• Drafting technical documentation for developed solutions to capture and retain continuity.
• Contributing to internal business processes for SharePoint customizations and lifecycle management to include documentation, requirements gathering and analysis, testing, and development of best practices.
• Conducting a weekly meeting with the JWICS Branch Chief to discuss and obtain approval for any potential changes to the organization's IT baseline. The status of all change requests shall be documented in weekly and monthly status reports.

Qualifications:

• Required Certifications:
• CompTIA Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+)
• Education, Background, and Years of Experience:
• Bachelor's degree in related field (e.g. Computer Management Information Systems, Computer Science) and two (2) years related experience, or four (4) years applicable experience, which should include one (1) to three (3) years specialized experience.
• Experience performing all of the requested services.
• Experience assessing, mitigating, and tracking risks and vulnerabilities.
• Excellent written and verbal communication skills.
• 1-3 years experience in audio video teleconference support.
• IT background highly desired.
• Ability to learn environment quickly and be a productive member of the team.

Additional Skills & Qualifications:

• Required Skills:
• Ability to evaluate proposed changes to IT systems for potential security risks and impacts and advise system stakeholders on those risks and proposed mitigations.
• Basic knowledge of VTC equipment.
• Microsoft Windows Operating System training/experience
• Preferred Skills:
• Employees of Agile Defense are our number one priority, and the importance