IT Support Specialist - Remote Eligible

IT Support Specialist

NexGen Data Systems is seeking an IT Support Specialist to help cover planning and delivery of customer support services including installation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents. Planning and analysis of work processes. Researching and reporting trends and patterns of problems. Developing training materials and performing computing/information system training sessions. Developing and maintaining problem tracking databases. Installing, troubleshooting, and maintaining hardware and software. Performing backup and recovery operations. Consulting with users to identify needs and requirements. Conducting feasibility studies and trade-off analyses. Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.

Other duties may include any tasks assigned by management. Desired/required skills include an active Department of Defense Secret (SSBI) level security clearance required. Certifications such as Google Cloud Platform, AWS Certified, Microsoft Certified, Oracle Cloud Infrastructure, Red Hat Certified Engineer, or Red Hat Certified System Administrator are required. Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. Experience administering Windows and Linux operating systems in large enterprise environments. Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. Strong analytical and problem-solving skills.

About the Company: NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients. Benefits include: company covers 100% of premiums for the employee's medical, dental, and vision insurance and subsidizes premiums for spouse and dependents. Company provides short and long term disability plans. 401(k) match up to 10% of the employee's salary contributions to 401(K) plan. Comprehensive training and development program. 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.