IT Support Specialist

IT Support Specialist

DMI, LLC is seeking a highly skilled IT Support Specialist to support a federal government contract.

The IT Support Specialist will provide on-site support to one or more federal offices, minimizing calls to the help desk by developing a rapport with assigned offices and suggesting systems management improvements. Shall assist offices in configuring existing systems optimally.

Duties and Key Responsibilities:

• Customer Support & Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors. Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
• Technical Expertise in Multi-Platform Environments: Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained. Proficiency in installing, configuring and troubleshooting computer hardware and application software across both platforms.
• Mobile Device Support: Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
• Problem Solving & Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users. Knowledge of best practices for system maintenance and user support.
• User Account Management: Creating and managing system permissions, user and computer accounts. Ensuring proper access controls and security measures.
• Security & Monitoring: Regularly performing security tests and monitoring system security. Implementing security protocols, firewalls, and backups. Familiarity with government regulations, compliance and security standards (e.g. NIST, FISMA, FedRAMP).
• Network Maintenance: Maintaining networks and network file systems in partnership with SAA. Collaborating with SAA network administrators to ensure seamless communication and connectivity.
• Continuous Learning and Adaptability: Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware. Flexibility to adapt to evolving technical environments and user needs.

Qualifications:

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development.
• Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.
• Experience supporting IOS and Android devices.
• Must be able to effectively teach concepts to customers.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position

Location: McLean, Virginia

Working at DMI: DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients.

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.