IT Support Specialist

IT Support Specialist

We are looking for an IT Support Specialist to join our team in support of the Enterprise Services program. This is a great opportunity for a night owl who thrives in a fast-paced, customer-focused environment.

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities.

Minimum Qualifications:

• High School Diploma or GED
• 2-5 years Personal Computer experience including customer support or Help Desk
• 2-5 years of customer service or public relations experience
• Experience with an incident tracking system
• (or) 2 years of experience on the service desk in a junior capacity with positive performance
• Willing to work 3rd shift - schedule may vary but will be 11PM - 8A Weds - Sun or similar.

Other Job Specific Skills:

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times
• Strong problem solving and analytical skills
• Technical expertise in:
• Microsoft Windows Operating Systems
• Microsoft Office
• Network Connectivity
• Print Services
• E-Mail and Internet Mail
• Strong understanding of how PC work and related troubleshooting
• Ability and desire to build additional technical skills
• Ability to interact effectively with others
• Ability to follow instructions to produce desired results
• Aptitude to multi-task workloads
• Ability to remain calm and courteous in periods of stress
• Ability to work with broad range of experience levels
• Strong administrative and organizational skills
• Willingness to work overtime and varying hours as required