IT Support Specialist - Remote Eligible

IT Support Specialist

We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Responsibilities

Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training.

Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.

Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.

Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.

Develops, updates, and maintains problem tracking databases and knowledge repositories.

Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.

Performs system and data backup and recovery operations.

Develops user training materials and conducts end-user computing and information systems training sessions.

Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.

Prepares business cases and implementation plans for IT service improvements.

Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.

Required Qualifications

Clearance: Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance

Certifications

DoD 8570 IAT Level II Baseline Certification

COMPTIA Security+ CE

Cisco Certified Network Associate (CCNA)

COMPTIA Cybersecurity Analyst (CySA+)

Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)

Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)

Certified Network Defender (CND)

Systems Security Certified Practitioner (SSCP)

One of the following Google Cloud Platform:

Google Associate Cloud Engineer

Google Professional Cloud Architect

One of the following cloud or systems certifications:

AWS Certified Cloud Practitioner

AWS Certified Security - Specialty

AWS Certified Solutions Architect - Associate

AWS Certified Solutions Architect - Professional

AWS Certified SysOps Administrator

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

Microsoft Certified Azure Security Engineer Associate

Oracle Cloud Infrastructure Cloud Operations

Red Hat Certified Engineer

Red Hat Certified System Administrator

Experience

Six (6) years of progressive experience in the field of Information Processing.

Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.

Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.

Desired Experience and Skills

Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.

Experience administering Windows and Linux operating systems in large enterprise environments.

Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.

Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.