IT Customer Service & Tech Support , Jr.

Customer Service & Tech Support - Junior

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is looking for a Customer Service & Tech Support - Junior to provide on-site support to the Prime Contractor located at the Pearl Harbor Naval Shipyard (PHNSY) and Intermediate Maintenance Facility (IMF) located at Joint Base Pearl Harbor Hickam Hawaii. The purpose of this IT and cybersecurity services contract is to provide the Government with IT and cybersecurity support capabilities in compliance with Department of Defense (DoD), Department of Navy (DoN), Naval Sea Systems Command (NAVSEA), and Department of Energy (DoE) regulatory requirements.

How Your Role Will Make an Impact:

• Primary responsibility is to provide on-site support Monday - Friday from 0630 to 1500 normal working hours (as directed by the Prime Contractor).
• There may be requirements to provide support outside of PHNSY&IMF normal working hours.
• Coordinates and assigns work projects, such as converting to new hardware or software, and provides technical support and advice to organizations, individuals, and employees in information processing departments.
• Evaluates workload and capacity of computer system to determine the feasibility of expanding or enhancing computer operations.
• Recommends improvements to the computer system.
• Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
• Writes training manuals and trains workers in use of new software or hardware.
• Excludes paraprofessional positions.

Requirements:

• Clearance: Must possess and maintain an active Secret Clearance
• Minimum of 1 to 3 years of experience in customer service and technical support.
• Certifications: Security+

What Sets You Apart:

• Education: Possession of a Bachelor's of Arts/Science degree

Salary Description: $25hr - $30hr