Help Desk Technician, Majestic

Cyber And Intelligence Division Position

HII's Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. The program is scheduled to launch in early 2026 and due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required.

What You Will Do:

1. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
2. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
3. May route calls to product line specialists.
4. Maintains and updates records and tracking databases.
5. Alerts management to recurring problems and patterns of problems.

What We Are Looking For: Minimum Qualifications:

• AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
• Active TS/SCI government security clearance required to star

Preferred: Bonus Points For:

• Relevant industry certifications (as applicable)
• Prior experience in defense, aerospace, or government contracting
• Proficiency with specialized tools or software aligned to the role
• Demonstrated ability to work collaboratively in multidisciplinary teams

Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.