Help Desk Technician Jobs

Help Desk Technician

Job Description – Help Desk Technician Location: Norfolk, VA (Onsite) Client Site: National Defense University Company: 22nd Century Technologies Employment Type: Full-Time

Position Overview 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal candidate will provide Tier I/Tier II technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests in a professional federal environment. This position requires strong technical troubleshooting abilities, excellent communication skills, and experience supporting enterprise IT environments.

Key Responsibilities

• Provide Tier I/Tier II desktop and help desk support for end users
• Respond to service desk tickets, phone calls, emails, and walk-up support requests
• Troubleshoot hardware, software, printer, network, and connectivity issues
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices
• Support Microsoft Windows operating systems and Microsoft Office 365 applications
• Manage user accounts, password resets, and permissions using Active Directory
• Escalate unresolved technical issues to appropriate support teams
• Document incidents, resolutions, and troubleshooting steps in the ticketing system
• Assist with hardware deployments, imaging, and asset management activities
• Maintain compliance with federal IT security and operational procedures
• Support conference room technologies and audiovisual systems as needed

Required Qualifications

• Associate degree or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 2+ years of Help Desk/Desktop Support experience in an enterprise environment
• Experience supporting Windows 10/11 environments
• Strong knowledge of: Microsoft Office 365 Active Directory Outlook configuration and troubleshooting Hardware and peripheral support Ticketing systems such as ServiceNow or Remedy Basic understanding of networking concepts including TCP/IP, VPN, and wireless connectivity
• Excellent troubleshooting and customer service skills
• Strong verbal and written communication abilities
• Ability to work onsite at Norfolk, VA

Preferred Qualifications

• Experience supporting federal government or Department of Defense (DoD) environments
• Security+ certification and any of the computing certifications
• Familiarity with ITIL processes and service desk operations
• Previous experience in classified or secure environments
• Active Secret Clearance

What We're Looking For

We are seeking a dependable IT professional who: Has a strong customer-service mindset Can troubleshoot technical issues efficiently and independently Works well in fast-paced support environments Maintains professionalism when supporting executive and military personnel Demonstrates strong attention to detail and accountability

Why Join Us At 22nd Century Technologies, you will have the opportunity to support mission-critical federal programs and work alongside experienced technology professionals in a collaborative and growth-oriented environment.