Help Desk Technician Jobs

Help Desk Technician

Job Title– Help Desk Technician

Client Site: National Defense University

Location: Fort McNair, Washington, DC (Onsite)

Employment Type: Full-Time

Position Overview: 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal candidate will provide Tier I/Tier II technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests in a professional federal environment. This position requires strong technical troubleshooting abilities, excellent communication skills, and experience supporting enterprise IT environments.

Key Responsibilities:

• Provide Tier I/Tier II desktop and help desk support for end users
• Respond to service desk tickets, phone calls, emails, and walk-up support requests
• Troubleshoot hardware, software, printer, network, and connectivity issues
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices
• Support Microsoft Windows operating systems and Microsoft Office 365 applications
• Manage user accounts, password resets, and permissions using Active Directory
• Escalate unresolved technical issues to appropriate support teams
• Document incidents, resolutions, and troubleshooting steps in the ticketing system
• Assist with hardware deployments, imaging, and asset management activities
• Maintain compliance with federal IT security and operational procedures
• Support conference room technologies and audiovisual systems as needed

Required Qualifications:

• Associate degree or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 2+ years of Help Desk/Desktop Support experience in an enterprise environment
• Experience supporting Windows 10/11 environments
• Strong knowledge of: Microsoft Office 365, Active Directory, Outlook configuration and troubleshooting, hardware and peripheral support, ticketing systems such as ServiceNow or Remedy, basic understanding of networking concepts including TCP/IP, VPN, and wireless connectivity
• Excellent troubleshooting and customer service skills
• Strong verbal and written communication abilities
• Ability to work onsite at Fort McNair, DC

Preferred Qualifications:

• Experience supporting federal government or Department of Defense (DoD) environments
• Familiarity with ITIL processes and service desk operations
• Previous experience in classified or secure environments
• Active Secret Clearance (Secret/Top Secret)
• Certification: Security+ certification, Any of the Computing certifications (A+/Network+Cloud+/Microsoft certification)

What We're Looking For:

We are seeking a dependable IT professional who: Has a strong customer-service mindset, Can troubleshoot technical issues efficiently and independently, Works well in fast-paced support environments, Maintains professionalism when supporting executive and military personnel, Demonstrates strong attention to detail and accountability

Why Join Us:

At 22nd Century Technologies, you will have the opportunity to support mission-critical federal programs and work alongside experienced technology professionals in a collaborative and growth-oriented environment.