Help Desk Technician

Help Desk Technician

Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our government customer in Winchester, VA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. This position is for a Help Desk Technician to support the FBI's Information Management Division by applying technical skills to support a dispersed user base. The technician will be responsible for providing input into the weekly report and applying analysis to the identified issues to help drive business decisions. This technician will also be an integral part of the team in providing support to the user base.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Deliver quality help desk support services to a geographically dispersed customer base
• Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training.
• Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets
• Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4
• Document agency business rules and standard operating procedures
• Perform additional duties as assigned
• Produce and provide analysis for weekly reports

Requirements:

• Associate's degree preferably in an IT related discipline
• 2-4 years of experience supporting custom applications
• Experience providing user support and training to a user base
• Excellent communication, customer service and organizational skills
• Must be fully fluent in MS Office applications, including Outlook, Word and Excel

Clearance Requirement:

• Top Secret Security Clearance

Work Experience, Knowledge, Skills & Abilities:

• Bachelor's degree preferably in an IT related discipline
• 3-5 years of experience supporting custom applications
• Experience providing user support and training to a user base
• Excellent communication, customer service and organizational skills
• Must be fully fluent in MS Office applications, including Outlook, Word and Excel

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.