Help Desk Technician

Help Desk Technician

Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.

Manage the PC refresh program transferring all user data remotely and installing required software applications.

Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.

Administer DNS / DHCP servers, work with network administrator to make sure the tables are updating correctly.

Administer IP address allocation through DHCP management.

Assist in the deployment of new POS applications and hardware.

Advance knowledge of systems security practices and SAN storage systems.

Assist with creating and diagnosing problems with print queues using DHCP.

Deploy new and used machines with updated OS's to comply with corporate policy.

Experience troubleshooting computers, printers, copiers, scanners, fax machines, VOIP phones.

Diagnose software and hardware errors to remedy and prevent users' current and future problems.

Assist technicians working in the field with locating and ordering replacement POS hardware and software.

Provide support for LAN and wireless network for end users in the office and remotely.

Deploy and maintain: VOIP, Wi-Fi, firewalls, POS system, printers and registers.

Recommend and implement the deployment of software and system update through Microsoft SCCM to save time.

Preferred: TOP SECRET DoD Clearance

Supervisory Responsibility: None

Work Environment: This job operates in a professional classroom and office environment. This role routinely uses standard office equipment.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stoop kneel to install/repair computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Travel: Minimal travel may be required

Additional Eligibility Qualifications: N/A

Work Authorization/Security Clearance: Active SECRET Clearance

AAP/EEO Statement: Advanced Technology Leaders INC is an Equal Opportunity and Affirmative Action Employer. This company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ATL is committed to assisting individuals with disabilities, please email for assistance and accommodation in the application or recruitment process. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

Other Duties: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Health benefits to include medical and dental
• Paid Personal and Vacation
• Paid Holidays
• 401(k) Retirement Plan

Job ID: 90933365