Help Desk Technical Tier II Support Jobs

Help Desk Technical Tier II Support

Job Overview Help Desk Technical Tier II Support position will be responsible for the maintenance of computer hardware and software that comprises a computer network.

Job Responsibilities

• Be proficient in IP communications and packet analysis.
• Knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+).
• Knowledge of layer 3 technologies, such as HSRP, EIGRP, and BGP.
• Knowledge of layer 2 technologies, such as Rapid Spanning-Tree.
• Knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.
• Knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
• Knowledge of access control lists and security practices.
• Knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families.
• Network troubleshooting skills and knowledge of networks.
• Technical documentation skills.
• Communication and interpersonal skills.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable)
• US Citizenship is required.
• Minimum of six (6) years related work experience.
• Minimum of two (2) years of experience in a military environment.
• Experience with current best practices in IT standards, principles (Information Technology Infrastructure Library (ITIL)), and security practices.
• One of the following required certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
• Able to travel to support mission up to 10%.

Education

• Bachelor's degree in Computer Science, OR an associate's plus 7 years of recent specialized experience, OR eleven (11) total years of recent specialized experience.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression.