Help Desk Support Technician Jobs
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Help Desk Support Technician
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities
- Deliver Tier 1 support for desktops, laptops, and peripherals
- Troubleshoot hardware/software issues and coordinate repairs
- Support network connectivity, VPN, and remote access tools
- Perform system imaging and OS deployment (Windows 10/11)
- Manage incidents through ticketing systems
- Support antivirus/security protocols and endpoint protection
- Provide user training and guidance
Required Qualifications
- 1-3 years of technical support experience
- CompTIA A+ or equivalent
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Preferred
- Experience supporting government clients
- Knowledge of endpoint security tools
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!