Help Desk Specialist - Secret Clearance Jobs

Siemens PLMS Help Desk Support Specialist (Tier 1/Tier 2)

Zachary Piper Solutions is seeking a Siemens PLM Help Desk Support Specialist (Tier 1/Tier 2) to support our client in St Louis, MO. The Help Desk Support Specialist will serve as the primary point of contact for Siemens Xcelerator users, providing front-line troubleshooting, ticket ownership, and escalation coordination across PLM/CAD/MOM toolchains. This position is only open to those with a Secret government security clearance. Responsibilities of the Help Desk Specialist include:

• Provide Tier 1/Tier 2 support for Siemens Xcelerator tools including Teamcenter, NX, Opcenter, Capital, and related applications
• Perform initial triage, troubleshooting, and root-cause categorization for incoming help desk tickets (user issues, environment issues, software defects, configuration problems)
• Monitor and manage support channels including help desk phone line and email queue, ensuring timely responses and accurate intake documentation
• Own tickets end-to-end from intake through resolution, including user communication, follow-up, and closure validation
• Coordinate escalations with end users, Siemens SMEs, and infrastructure teams, maintaining clear timelines and status updates
• Review system and application logs to identify environment-related issues and assist in diagnosing application functionality problems in secure settings
• Maintain and update support documentation, knowledge articles, and recurring issue trends to improve first-contact resolution

Qualifications for the Help Desk Specialist include:

• 1-3 years of experience in Help Desk and/or System Administration supporting enterprise applications
• Hands-on experience with Teamcenter PLM (or demonstrated PLM tool knowledge supporting engineering/manufacturing users)
• Must have an active Secret security clearance
• Familiarity supporting one or more Siemens tools such as NX, Opcenter, Capital, or related CAD/PLM/MOM applications
• Experience with ticketing workflows including triage, prioritization, documentation, escalation, and closure ownership
• Ability to interpret logs and differentiate between user, application, configuration, and environment/infrastructure issues
• Strong customer support skills, including clear written communication and ability to support users with varying technical proficiency
• Ability to work in secure environments and follow strict procedural and documentation requirements

Compensation for the Help Desk Specialist includes:

• Salary Range: $110,000-$135,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, and more