Help Desk Specialist

Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas City, MO, providing end-user desktop support for a large enterprise network within the Department of the Navy. This role offers a unique opportunity to gain hands-on experience in a secure environment and grow within the Intelligence Community. The position will initially operate on a night shift, with flexibility to transition to a preferred schedule after the initial period.

Key Responsibilities for the Help Desk Specialist:

• Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft Office applications, and video teleconferencing
• Collaborate with end users and government personnel to resolve technical issues efficiently
• Support operations of the Enterprise Service Desk, including ticket management, script execution, and call handling
• Ensure service level goals are met through timely resolution and documentation

Required Qualifications for Help Desk Specialist:

• Active Secret Clearance
• 1+ year of IT support experience
• CompTIA Security+ or equivalent IAT Level II certification (e.g., CCNA Security, CySA+)
• Experience with troubleshooting, ticketing systems, and general IT support

Compensation for Help Desk Specialist:

• Pay Range: $28.82/hr
• Comprehensive Benefits Package:
• Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Sick Leave (as required by law)

This job opens for applications on 9/14/2025. Applications for this job will be accepted for at least 30 days from the posting date.