Help Desk Specialist

Help Desk Specialist

Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 EST Monday through Friday, you'll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally. Don't miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights while making a real impact in the world of technology and defense.

Minimum Qualifications:

• Active, in-scope US Government issued Secret clearance is required (Top Secret/SCI clearance must be obtained and maintained for this position).
• Due to the nature of the work and US Government requirements, US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.

Education:

• High School Diploma

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.