Field/technical Support Specialist

Mid-Level Field/Technical Support Specialist

Artic Slope Technical Services Inc (ASTS) is seeking a Mid-Level Field/Technical Support Specialist to join our Remote Monitoring and Logging System (RMLS) team that supports the Federal Aviation Administration (FAA) in Egg Harbor Township, NJ. This is a full-time on-site position (no remote or hybrid work).

RMLS is the FAA's logging system for recording maintenance work performed on facilities in the National Airspace System (NAS). We are looking for an experienced individual to provide technical support for the NAS Monitoring Team (NMT) as part of RMLS. The successful candidate will interface with RMLS users and other specialists in hardware, software, logistics, testing, system and database administration for RMLS troubleshooting, field support, and documentation.

Citizenship/Permanent Residency Requirement: All candidates must have the following to pass the Federal Background Investigation and obtain the FAA Public Trust security clearance.

• Be a US Citizen, have a US Green Card, or a Non-immigrant Work Authorization (VISA).
• Has resided in the US for three (3) consecutive years.
• The company is unable to sponsor candidates at this time.

Relocation Requirement: Candidate must reside or be willing to relocate within a commutable distance to Egg Harbor Township, NJ.

Education Requirement: All Non-US Degrees must have a US Equivalency Certificate provided by the candidate.

• High School Diploma or GED with six (6) years of related work experience.
• Associate's degree in Computer Science or Math, or in another technical field with a minimum of fifteen (15) semester hours in a combination of mathematics, statistics, and computer science and four (4) years of related work experience. OR
• Bachelor of Science in Computer Science or Math, or a Bachelor's degree in another technical field with a minimum of thirty (30) semester hours in a combination of mathematics, statistics, and computer science and two (2) years of related work experience in a computer science or math field. OR
• Master's Degree in any field of study with a minimum thirty (30) semester hours of either undergrad or grad study in a combination of mathematics, statistics, and computer science.

Required Skills:

• Knowledge/experience in:
• Creation of "How-To" studio videos (i.e., Camtasia).
• Interpretation and analyzing complex information system data to develop technical documents, system diagrams, and videos.
• Identifying time sensitive issues, resolutions, and possible escalation in high pressure situations.
• Ability to:
• Work independently, as well as a team, including with outside vendors.
• Research and problem solve.
• Communicate effectively through verbal and written communication.

Preferred Skills:

• Knowledge/experience in:
• Jira
• Confluence
• Scaled Agile Framework (SAFe) Concepts

Essential Daily Job Duties:

• Provide 2nd Level Engineering support for RMLS:
• Troubleshoot, debug, maintain and improve existing software using the back-end and front-end technologies listed above.
• Attend system design reviews, technical interchange meeting, and any other meetings as requested to support program and team.
• Utilize JIRA ticketing system.
• Develop and maintain test processes and procedures.
• Work in an agile team environment.

Work Environment:

• Full-time position with a standard flexible work schedule.
• Occasional travel.
• Cubicle environment.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement: ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.