Field Support Technician

Field Support Technician

Mantech seeks a motivated, career and customer-oriented Field Support Technician to join our team in Guatemala City, Guatemala. Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

• HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
• 3+ years of experience with 2+ years of position-specific relevant experience.
• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
• Proficiency in installing, configuring, and troubleshooting Windows operating systems.
• Experience with cybersecurity tools and best practices.
• Experience with end-user device support (desktops, laptops, mobile devices).
• Experience with Active Directory and remote desktop tools.

Desired Qualifications:

• Bachelor's degree in information technology, computer science, or a related field.
• Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
• CompTIA A+ Certification.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.