Field Support Analyst

Field Service Analyst

Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

The team is ideally looking for candidates who have experience with Palantir Foundry, are technically strong, and have experience in space operations. We recognize that experience in all three of these areas may be challenging to find, so if candidates are particularly strong with Palantir Foundry and technical ability but are lacking the space operations, the team would still be interested in reviewing.

Job Requirements: Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality. 1 -6 years of Gotham, Palantir Foundry, Technical Aptitude required. There are some variations of the requirements/Desired, typically regarding Gotham, Gaia and Foundry requirements. Training experience (Classroom or Deskside) Proficiency in troubleshooting technical issues Strong understanding of DoD, Intelligence, or Law Enforcement missions TS/SCI Required Salary Target 90-100k (Some positions offer up to 110k, but 100k is highly preferred, and 110k candidates are heavily scrutinized.) All OCONUS positions rate 30k COLA stipend

Desired Qualifications: Real world experience supporting intelligence or operations Familiarity with Gaia or Foundry Experience training other intelligence or operations software Excellent communication skills Travel independently, both CONUS and OCONUS, as required Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

Screening Questions (Must be completed to nominate to Palantir):

• Where are you physically located?
• What is your availability for an MS Teams video interview on an average week?
• Have you applied for a Palantir position other than this one in the past year? If so, with whom and what is the current status of that application?
• How many years of experience do you have with Palantir products?
• Do you have any firsthand experience with Palantir products? How recently, and which products?
• Are you comfortable operating independently with military customers? Do you have experience working directly with senior officer or enlisted leaders?
• Do you have any previous experience training military members on software solutions? Which software? Group setting and/or classroom setting?
• Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.
• What are your communication strategies to share information with your internal teammates, internal and external stakeholders?
• What is your typical troubleshooting process when you run into roadblocks? At what point do you escalate for help?
• Have you ever missed a meeting, or missed a deadline? What did you do? Who did you communicate with to inform them of missing this deliverable?
• What are your initial expectations for the FSR position?
• [If applicable] Are you willing to relocate to [LOCATION]?