Enterprise Service Desk Technician

Enterprise Service Desk Specialist

As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk plays an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness. Responsibilities fall into three categories:

1. Tier 1 Support: Serve as the initial point of contact for IT-related problems. Provide phone and online support to users. Perform troubleshooting and resolve technical issues. Follow escalation protocols as necessary.
2. Health and Status Monitoring: Monitor the health and status of the networks. Document and communicate outage information to co-workers and customers.
3. Ticket Management: Execute scripts. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) services.

Common tasks could include: password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, root cause analysis of on-going issues, email/exchange issues, application install/troubleshooting, printer/network drive mapping, telephony issues, desktop workstation issues, etc.

Skills: active DoD secret clearance, security+, customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, help desk support, help desk, support, printer support, access control list, windows, windows operating systems, win10, network drive, IP address, task manager, global address list, HOSTS files, active directory, Windows 10, helpdesk troubleshooting, password reset, Office 365, service desk, phone support, Windows 7, service, support desk, O365.

Top skills details: Active DoD Secret Clearance, Security+, Customer service.

Additional Skills & Qualifications: Outside of clearance, certification, and skill set, you are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls. Highly secured environment.

Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).