Dod Skillbridge Internship – Information Technology Help Desk

DoD SkillBridge Internship - Information Technology Help Desk Support

Aegis Aerospace, Inc. is seeking motivated service members transitioning from active duty who are interested in gaining hands-on experience in Information Technology (IT) through the DoD SkillBridge program. This internship provides an opportunity to develop technical and professional skills in a real-world help desk environment while supporting Aegis Aerospace's IT operations at our Webster, TX headquarters. This role is ideal for transitioning service members who may not yet have professional IT experience but are pursuing, or planning to pursue, related education or certifications such as CompTIA A+, Network+, or Security+. Candidates should demonstrate curiosity, dependability, and a desire to learn.

The selected intern will work alongside Aegis Aerospace IT professionals providing first-line technical support to internal users. The internship emphasizes training, mentorship, and exposure to corporate IT environments. The intern will:

• Respond to and document help desk tickets, phone calls, and service requests
• Assist with setup, configuration, and troubleshooting of desktop and laptop systems
• Support user account creation, password resets, and basic network access issues
• Help maintain IT asset inventory and equipment check-out processes
• Learn fundamentals of Active Directory, Windows 10/11, and Microsoft 365
• Gain exposure to cybersecurity best practices and corporate IT policies
• Collaborate with the IT team to identify recurring issues and recommend improvements
• Provide friendly, professional customer service to internal employees

Minimum Qualifications:

• Must be a current active-duty U.S. service member within 365-180 days of separation or retirement
• Must meet all eligibility requirements of the DoD SkillBridge program and obtain command approval prior to start date
• Must be a U.S. Citizen
• Demonstrated interest in information technology (education, certifications in progress, or personal projects)
• Strong communication and problem-solving skills
• Ability to work both independently and as part of a team

Desired Qualifications:

• Working toward or recently completed coursework or certification such as CompTIA A+, Network+, or Security+
• Familiarity with Windows operating systems and Microsoft 365
• Basic understanding of computer hardware, software installation, and networking concepts
• Eagerness to learn and grow within the IT field

Application Instructions:

1. An updated resume detailing your military service, education, and any IT-related training or certifications in progress
2. A brief cover letter or paragraph in your resume explaining your interest in the Aegis Aerospace IT Help Desk internship, your goals for SkillBridge participation, and your official separation date.

Important Information:

• This is an unpaid internship. Participants will continue to receive military pay and benefits from their respective service branch during the training period.
• The duration of the internship will align with DoD SkillBridge program guidelines.
• Interns are responsible for their own transportation, housing, and personal expenses.
• Only candidates selected for an interview will be contacted.

About Aegis Aerospace:

We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights, and discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S. To learn more about Aegis Aerospace, visit our website at www.aegisaero.com Equal Opportunity Employer / Protected Veteran / Disability.