Desktop Support Technician Level II

Desktop Support Level II Technician

Tyto Athene is searching for a Desktop Support Level II technician to join our team at Grissom AFRB in Indiana. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities include:

• Providing support to end-users for PC, server, mainframe applications, and hardware.
• Performing configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals.
• Interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulating or recreating user problems to resolve operating difficulties.
• Recommending systems modifications to reduce user problems.
• Maintaining currency and highest level of technical skill in field of expertise.

Qualifications required include:

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• On site support at Grissom AFRB in IN.
• Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance: Active DoD Secret clearance.

Travel required: Minimal, less than 10%.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-$27/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly supports Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.