Customer Service Rep III (TSC Millington) Jobs

Customer Service Representative

Serco has a great opportunity for you! As a Customer Service Representative, you will help Service members moving to new duty stations and assignments. This position is located in Millington, TN. This position is contingent upon your ability to obtain/maintain your Secret clearance. Serco supports the US Navy as a contractor in the Transaction Support Center (TSC) in Millington, TN processing expense claims for Sailors moving their families and household goods to new duty stations and assignments. In this role you will:

• Provide professional clerical support to ensure prompt processing of expense claims and reimbursement of expenses associated with relocation and changing duty assignments, by reviewing claims for accuracy, completeness, and proper supporting documentation.

To be successful in this role you will need:

• Ability to obtain/maintain a Secret clearance;
• A High School diploma
• Proficiency in MS Office Applications
• Ability to work independently, in a professional office environment on a full-time basis
• Familiarity with the DoD Joint Travel Regulation (JTR) and Defense Travel System (DTS) is preferred
• Ability to work any 8-hour shift, around the clock weekdays, weekends, and holidays, as part of a 24/7 coverage schedule.

If you are interested in supporting and working with our military and sailors and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.