Customer Service Desk (CSD) Helpdesk Technician (temporary) Jobs

CSD Helpdesk Technician

We are seeking a Customer Service Desk (CSD) Helpdesk Technician to join our team. The CSD Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.

Responsibilities include:

• Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
• Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
• Remediate hardware and software issues that can be resolved on-site without specialized resources
• Coordinate with system/capability owners to resolve complex software or network issues
• Track, properly assign, and coordinate tickets submitted by customers
• Report problem resolution status to affected customers and maintain historical records
• Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs
• Configure and troubleshoot military devices including desktops, mobile devices, and printers
• Coordinate with host-bases and service providers for communication/IT requests
• Complete ingress/egress paperwork for equipment and software from facilities
• Maintain maintenance management continuity documentation
• Oversee daily scheduled and unscheduled maintenance
• Assign job control numbers and meet restoral priorities according to USSPACECOM standards

Required qualifications include:

• Active DoD TS/SCI clearance
• DCWF Work Role 411 (e.g., CompTIA Security+)
• Experience with military IT systems and hardware
• Proficiency in troubleshooting diverse technical issues
• Strong communication and customer service skills
• Ability to coordinate with various stakeholders to resolve complex problems
• Experience with ticket management systems
• Must be able to maintain necessary security clearances.
• Willingness to travel as required for meetings and training sessions.

Work environment and physical demands include:

• Location: Colorado Springs, CO
• Temporary Work Assignment: April 2026 through March 2027 (estimated). Dates are subject to change.
• Type of environment: Office
• Noise level: Low
• Work schedule: Day Shift; Core hours 6:00am - 6:00pm. Nights, weekends and holidays may be required to meet customer and contract needs
• Amount of Travel: Contractor maybe required to travel within CONUS
• Physical demands include: use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work authorization/security clearance:

• US Citizenship
• Clearance requirement: Active DoD TS/SCI

Wage information: Target salary range: $73,000.00 - $80,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

Other information:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
• In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.