Customer Account Representative

Inside Sales And Customer Support

Under general supervision, this position is responsible for inside sales and customer support activities including, but not limited to, processing orders, price and delivery quotes, stock availability, and correspondence from customers and representatives. Must have knowledge of company products and customer service processes.

Duties & Responsibilities

• Provides order status and pricing information to customers.
• Maintains database records of customer profiles.
• Maintains status reports.
• Expedites orders at customer request.
• May participate in marketing and sales activities such as travel and customer development.
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices.

Additional Functions

• May perform shipping and receiving duties as required.
• Other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications

• Typically requires a high school diploma or equivalent along with two or more years related experience in sales or customer service with a basic understanding of office procedures, data compilation and record maintenance. Must have good knowledge of computer operations and applications.
• Must be customer focused and possess:
• the ability to identify and analyze issues;
• organization skills to maintain flow of work;
• good interpersonal, verbal and written communication skills to interface with internal employees and external customers; and,
• the ability to use judgment in handling customer inquiries and tact and diplomacy in resolving customer problems. Ability to work both independently and in a team environment is essential as is the ability to work extended hours as required.