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Cloud Support Technician
Support and troubleshoot Microsoft Azure and Office365 deployment and outage issues
Atlanta
Junior
up to 125000 USD per year
2 weeks ago
Clearance Jobs
A job board and career resource for professionals with federal security clearances seeking employment in defense and intelligence industries.
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Cloud Support Technician
Join our team at Zachary Piper Solutions in Atlanta, GA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
- Monitor deployment flow and promptly escalate issues to deploying teams.
- Collaborate with feature teams to resolve volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with internal and external teams.
- Support outage recovery efforts within defined SLAs.
- Log all actions in designated systems for audits and root cause analysis.
- Drive recovery efforts with feature teams.
- Troubleshoot and resolve customer or service outages.
- Update operational procedures and training documentation as necessary.
- Manage secure work area operations, including hardware deployments and physical escort duties.
- Assist with equipment troubleshooting and user account requests.
Required Skills:
- Active TS/SCI with Fullscope Polygraph clearance.
- Bachelor's Degree in IT or equivalent practical experience.
- 1+ year of experience in Information Technology.
Compensation:
Up to $125,000 depending on experience · Medical, Dental, Vision, 401k, paid time off, and holidays
About Clearance Jobs
A job board and career resource for professionals with federal security clearances seeking employment in defense and intelligence industries.