Close Support Technician

Close Support Technician

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions. At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work. Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services. Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions. Join us and make a meaningful impact. Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled. Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays

Description

Markon is seeking an experienced Close Support Technician to deliver in-depth IT support and problem resolution across a wide range of technologies. This role involves troubleshooting and resolving user issues related to access administration, hardware, software, and application performance across mainframe systems, LANs, PCs, and printers. The ideal candidate will excel at analyzing customer requirements, coordinating with technical teams, and contributing to system upgrades and software implementations, all while ensuring a high level of customer satisfaction.

Responsibilities

• Provide technical support for desktop hardware, software, and application performance.
• Troubleshoot issues across mainframe systems, LANs, PCs, and peripheral devices (e.g., printers).
• Support access administration, account management, and IT compliance requirements.
• Assist with the setup, relocation, and installation of IT equipment (may involve lifting up to 20 lbs.).
• Collaborate with technical teams to resolve customer issues and support software upgrade implementations.
• Utilize help desk systems to manage and track customer support tickets.
• Ensure adherence to information security technologies, practices, and compliance guidelines.

Qualifications

• Active TS/SCI with Full Scope Polygraph
• Experience with desktop hardware/software installation and general IT administrative support.
• Familiarity with standard desktop environments and application suites (e.g., Microsoft Office).
• Proficiency in server administration, maintenance, and user account management.
• Knowledge of information security technologies and compliance requirements.
• Experience working with help desk systems and support workflows.
• Ability to perform light to medium physical labor (lifting up to 20 lbs.) for equipment setup and relocation.

Desired Qualifications: Prior experience providing help desk support for customer systems, including support for non-standard and remote location requirements

Salary Range USD $150,000.00 - USD $170,000.00 /Yr. The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.