Renewals Account Manager

Renewal Account Manager

We are looking for a Belgrade-based Renewal Account Manager to join our global Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Academia & Government.

About You – Experience, Education, Skills, and Accomplishments

• Bachelor's degree or equivalent working experience
• Fluency in languages other than English
• 5+ years of working experience
• Sales operations background

It Would Be Great If You Also Have

• At least 1 year of experience working with Salesforce
• Experience in managing Subscription renewals is a plus
• Previous experience in academic context
• Previous experience working with public libraries

What Will You Be Doing In This Role?

• The Renewal Account Manager plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue and providing invaluable cross-functional perspective on product and process improvements to the client experience.
• Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling.
• Maintains client base and corresponding retention volume by undertaking analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products.
• Executes annual account review reports/sessions including contract status, product visioning, account penetration, and issue review.
• Provides weekly reporting to Account Managers, Product Specialists and Sales Managers and escalates any issues that would impact renewal or new business.

About The Team

The team is responsible for account renewal within A&G space in Clarivate.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Monthly Bonus
• Yearly Merit Plan
• My Learning Platform
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Hours Of Work

This is a permanent full-time position, with core engagement hours within CET time zone. This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.