IT Support Services Analyst(desktop Support)

IT Support Specialist

About You – experience, education, skills, and accomplishments

Required:

• 3 years of experience working with Windows 10, Apple workstations.
• 2016, Office 365, Multifactor Authentication, VDI, etc.
• Tier 1 Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP/IP, Intune, JAMF, MDM technologies, etc.
• Knowledge with Cisco VoIP products such as Cisco IP Phones
• Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to operate a PC and sit for extended periods of time able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables.

Preferred:

• Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 10,11) and/or Apple applications and systems. Arranging the IT equipment for new joiners, Reverse pick up of IT equipment for Leavers', Inventory management, and is responsible for imaging, deploying, and maintaining respective desktop environments.

What will you be doing in this role?

• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
• Assist in computer, monitor, telephone, and other desktop equipment movement as needed.
• Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
• Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
• Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment.
• Have an understanding of software licensing
• Able to provide the desk side necessary information to the relevant stakeholders (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) during Major incident.
• Remote/smart hands assistance for network, application, and/or production onsite systems
• Must be able to respond to security threats in the environment and assist with any remediation
• Keep asset inventory management system up to date.
• Weekend or afterhours work may be required to support business functions

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.